If you've received a return payment to your bank account you will need to find the reason it was returned. Visit our guide How do I find the reason for a return? for steps on identifying the cause.
Once you've identified the cause of the return, you can update your payroll system with the correct information then include the payment in a new batch. If you're unsure how to update your payroll system or unsure how to submit a new batch containing the new employee/fund information please chat with your payroll provider for step by step guidance.
When you process the new batch containing the corrected payment information to ClickSuper with a successful status, you can proceed to schedule the payments for debit just like any other regular payment via the ClickSuper portal.
How do I repay a returned super payment?
