Clients can upload a STP file into ClickSuper by logging into their ClickSuper organisation dashboard and clicking the NEW button in the bottom left hand corner of the page in the black menu bar as shown below (this is not visible in the MY ORGANISATION menu but available in all other menu options):
A menu will load with options that clients can select; your screen may look a little different depending on your account configuration. Regardless, please select the UPLOAD option as listed below:
A window will appear in the middle of the page which will allow clients to select and upload their STP file. The first step is selecting the Document Type. To do this, please click the drop down arrow and choose either STP Pay Event or STP Update.
| Document Type | Description |
| STP Pay Event | refers to the file generated from your payroll software which includes payments subject to withholding. |
| STP Update | refers to any subsequent updates after an STP Pay Event required to report changes to employee YTD amounts via STP. |
Before the ability to select the STP file is allowed clients need to tick the box shown above to confirm the following declaration:
The declaration can be viewed by clicking on the word declaration as shown below:
This will need to be done each time a STP file is submitted.
If you have not provided us with the necessary STP information ClickSuper requires to process your STP files a message will appear as below:
Clicking on the words ‘click here’ within the message will take clients to the appropriate section within your ClickSuper account to update this information – this was discussed in the first part of this guide.
Once the appropriate document type has been selected (STP Pay Event or STP Update) the file can be selected for upload by clicking on the Select files button and locating the STP File on your computer.
Once uploaded, the following screen will show the progress of the file uploaded. Further files can be uploaded by clicking the Select files button again. To close the window, please click the button with a tick in the bottom right hand corner as shown below:
The STP file will be uploaded now to ClickSuper. It will appear in two menus; STP Files and Uploads located in the blue menu on the left hand side of the page.
The Uploads page shows a record of all files uploaded to ClickSuper including both superannuation files and STP files. The STP Files menu display a record of all STP files uploaded to ClickSuper – this is called a STP interaction.
Each employer’s data within a STP file is identified by a STP Interaction ID – this ID makes it clear to the ATO what employer to allocate data to. If a STP file contains data for 2 employers within a file there will be 2 STP Interaction IDs and two rows listed for this file on the STP files menu – one for each employer – so there is a record of a submission for both employers.
If the file uploads successfully then the STP data is sent to the ATO automatically. Clients can tell that ClickSuper is sending the data to the ATO with the status Executing. A file will remain with a status of Executing until the ATO advises ClickSuper that the submission has been successful or has failed. If it is successful then the ATO submission has been received by the ATO and no further action is required. If the file has failed clients should view the error report to see what is wrong.
The error report can be viewed by clicking the row of the failed file and then clicking the ERROR button at the bottom of the page as shown below:
Errors will vary however ClickSuper will generally advise if the ATO or your payroll software provider should be contacted for assistance.
If in doubt, please reach out to ClickSuper Support at support@clicksuper.com.au or by logging in and clicking on the Chat with us icon at the top of the page during business hours and we are happy to help.