What is Wrkr Pay and why do I have to use it?
Wrkr Pay is the next version of the ClickSuper portal and we are pleased that our STP clients will get a first glimpse of it. Whilst ClickSuper will be moving over to Wrkr Pay in due course, we will provide plenty of notice prior to this happening. At present, only STP can be processed through Wrkr Pay - all superannuation and disbursement submissions will continue through the ClickSuper portal.
To jump to a certain section of this guide please see the below links:
Create and lodge a new STP report
Accessing the Wrkr Pay portal:
Clients can access Wrkr Pay via two ways through the ClickSuper portal:
1. Within the STP FILES page, clients will notice a Wrkr Pay banner. Click 'Go to Wrkr Pay' to proceed to the Wrkr Pay portal:
2. When uploading a STP Pay Event or Update file, a Wrkr Pay banner will appear. Click 'Go to Wrkr Pay' to proceed to the Wrkr Pay portal. To proceed with uploading a STP file within ClickSuper, click the 'Maybe later' option.
If a STP2 file is uploaded into ClickSuper, clients will be directed to Wrkr Pay. Clients are able to continue to process STP1 files through ClickSuper but will need to use the Wrkr Pay portal for all STP 2 file submissions. If you are unsure what format your file is, please try uploading your file and we will advise.
Clients do not need to register separately to access Wrkr Pay - your ClickSuper login is also valid for the Wrkr Pay portal. Wrkr Pay can only be accessed once logged into the ClickSuper portal.
When logging into Wrkr Pay for the first time, you will be asked to accept the Terms and Conditions by clicking the tickbox. This is required to be completed once per organisation. Clients cannot proceed to Wrkr Pay without accepting our Terms and Conditions.
Create and lodge a new STP report
Complete the following steps to create and lodge a new STP report:
- On the STP Reports page, click the “New STP report” button
(Note: You will need to verify your STP1 and/or STP2 details in your Settings before you can lodge the report)
Step 1: Prepare your report data
- Select the Event type. This is the type of STP report you will upload.
- Select Pay event when you are creating an STP report that is part of your regular pay run.
- Select Update event if you need to correct information reported in a pay event (outside of your regular pay run).
- Upload the STP file and click 'Next'. The first time you upload an STP1 or STP2 file, you will be prompted to verify your STP1/ STP2 details. These details will be saved for all future STP report submissions. If the file uploaded is incorrect, click 'Replace' to remove the STP file.
Step 2: Review your report data
Validation errors
- On the Review screen:
- If your file has errors, you will be shown an error screen that displays the number of errors and where and what the errors are. The errors are grouped by organisation name and employee name. Alternatively you can group by error type.
- You can click on the “+” and “-” icons to expand and contract the details of the error, or click “Expand all” to expand all groupings and see all errors.
You must correct all the errors in your file, and go ‘Back’ to re-upload. If the file has no errors, you will see a summary of the STP report.
No validation errors
- If there are no errors in the file you uploaded, you will see a summary of the STP report including number of employers and employees, and a breakdown of totals including the grand total. Check that all details are correct, then click 'Next'.
Step 3: Lodge your report
- To lodge your report you must read and sign the declaration. tick the box to sign and click ‘Lodge’.
Clicking the 'Lodge' button will submit your STP data to the ATO.
Success receipt
- Once your report has been lodged successfully, you will see the success screen with details of the submission. Clients can print confirmation of the submission by clicking the 'Print' button.
STP reports table
When you return to the STP reports screen, you will see that the status of your lodgement is 'Sending to ATO'.
When the ATO has received the submission, the status will change to 'Waiting for response'.
The ATO will return a response and the status to will update to one of the following:
- Complete
- Complete with warnings
- Complete with errors
- Failed
Note: Refer to STP report statuses for a list of definitions.
STP reports table definitions
The below table of definitions refer to the columns listed underneath the STP Reports menu.
| Column heading | Definition |
| Process ID | The unique identifier number used by the Wrkr platform for an uploaded file |
| Submission ID | This is a critical element used by the ATO to identify the PAYEVNT and the payee income statements updated by that STP report. It is visible in online services for Business to allow payers to discreetly identify their reports. It must be unique across your ABN, Branch ID and BMS identifier regardless of whether the lodgement is pay event or update event. If requesting a full file replacement, use the submission ID of the initial PAYEVNT lodgement being replaced. |
| Event | The type of STP file uploaded - Pay or Update |
| Gross payment | Total amount of money an employee receives before taxes and deductions are taken out |
| PAYGW payment | Total amount withholding incoming tax from an employee |
| Submit date | Date the STP report was lodged |
| Pay/Update date | Date of the pay or update event |
| Processed date | Date the ATO processed the STP report submission |
| Status | Refer to STP report statuses |
STP report statuses
The below table of definitions refer to the statuses which reflect the progress of a STP report. These are listed underneath the STP Reports menu.
| Status | Definition |
| STP report is automatically saved as a draft at any point before lodgement. If you do not lodge the report within 24 hours, it will be automatically archived. | |
| STP report is currently processing due to the large file size uploaded. Once processing is complete the status will change to ‘Draft’ and you can resume the lodgement of the STP report | |
| The STP report was automatically archived as it was not lodged within 24 hours of creation. If you wish to lodge this report, you must create a new STP report and reupload the file again. | |
| STP report that has been cancelled at any point before lodgement | |
| Your file is being transmitted to the ATO. This may take a number of minutes depending on file size and the ATO systems. | |
| The ATO has received the submission and is now processing the STP report. | |
| You have met your reporting obligation but the ATO has rejected one or more records. You do not need to resubmit your file, however you should review the errors and aim to resolve them prior to the next upload. | |
| You have met your reporting obligation but the ATO has issued one or more warnings. You do not need to resubmit your file, however you should review the warnings prior to the next file upload. | |
| You haven’t met your reporting obligation. You need to resolve the issues with your file and resubmit to ensure it reaches the ATO. |
Detailed/Timeline view
From the STP Reports menu, clients are able to click the Process ID listed for their STP Report submission for a detailed view with a timeline of all the events that have occurred in relation to the report.
Settings
Verify STP details
Clients will need to verify and edit your Product ID and BMS details for STP1 and STP2 within the Settings menu. These are a mandatory requirement of the ATO to provide these details before a STP submission can be completed. If you do not know these details, please contact your payroll software provider - we are unable to provide these details to you.
STP1 and STP2 details may be different depending on individual client configuration, so clients will need to verify these details separately.
To verify and edit your STP details, please click on the Settings menu, then STP details and complete the details requested.
Miscellaneous
Large file processing
If the STP file being uploaded is very large, you will be redirected back to the STP Reports table whilst the file is processing. When it is ready the status will change to ‘Draft’ and you can resume completing the lodgement of the STP report.