If you have received a payment from ClickSuper and have lost the original remittance that was sent for this payment, you can download another copy of the remittance using the reference number on your bank statement if your employer used ClickSuper as the clearing house for the payment.
Please see below the instructions to download the remittance for any ClickSuper payments made to you:
1. All ClickSuper deposits contain a payment reference formatted like: P_VU_CC_9900******
2. The obtain the download link, convert the first underscore (_) into a period (.) and convert the latter two underscores into forward slashes
3. You will now have the URL/Download link for the remittance. The URL format will always need to match the below example:
Copy the new URL and paste it into a NEW chrome browser tab, then hit enter to visit the web page.
The web page will ask you for the payment amount, date and bank information (all of this info available in your bank statement for this deposit). When you have entered the correct information into the requested fields, click the DOWNLOAD CSV button to download your proof of payment/remittance.
If the reference for your transaction does not begin with p_vu_cc_ or is not from ClickSuper, this process will not work. You can email ClickSuper at firstname.lastname@example.org and if we have received this remittance in the past we can provide it again to you for a fee, however if we have not SMSFs will need to get in touch directly with the provider referenced on their bank statement that processed the transaction for assistance.